Play Safe. Stay in Control.
Responsible Gambling
at CLY88
Gambling is entertainment — not a financial strategy, and never a way to recover losses. cly88 is committed to keeping it that way. This page covers our tools, policies, warning signs, and support resources available to all members across Malaysia.
Our Position
Gambling Should Stay Fun
At cly88, we believe that the best gambling experience is one you are fully in control of. Whether you're betting on a Liga Super Malaysia match, spinning a jackpot slot, or playing live Baccarat — it should feel like entertainment, not pressure.
Problem gambling is real, and it can affect anyone regardless of how experienced they are or how carefully they started out. The line between recreational play and harmful behaviour can be gradual and hard to notice from the inside. That's exactly why cly88 has invested in a full suite of responsible gambling tools and maintains a dedicated commitment to player welfare — not just as a licensing condition, but because it's the right thing to do.
Every cly88 member — whether you're playing casually from your apartment in Bangsar or betting on EPL matches in Penang — has access to the same tools: deposit limits, session time controls, loss limits, cooling-off periods, and full self-exclusion. These aren't buried in a settings menu. They're available immediately, at any time, through your account or by contacting our support team.
We also take age verification seriously. cly88 is strictly a 21+ platform. Age eligibility is verified as part of our KYC process, and any account found to belong to a person under the age of 21 is closed immediately. If you know someone under 21 who is trying to access the platform, please contact us.
Gambling involves real financial risk. You may lose money. Never gamble with money you need for essential expenses — rent, food, bills, loan repayments, or family needs. Only ever use funds you can genuinely afford to lose.
The Golden Rules
Gamble only for entertainment — never to make money or recover previous losses.
Set a budget before you start and stop when you reach it, win or lose.
Never chase losses. A losing streak does not change the odds of the next bet.
Take regular breaks. Time away from the platform keeps perspective intact.
Never gamble under the influence of alcohol, drugs, or strong emotional states.
If gambling stops feeling fun, stop immediately and use the tools available to you.
In-Platform Controls
Tools That Put You In Charge
All of these tools are available directly from your cly88 account settings or through our 24/7 live chat support team. They take effect immediately upon request.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your cly88 account. Once a deposit limit is active, it cannot be increased instantly — any increase requires a mandatory cooling-off period before taking effect, giving you time to reconsider.
Cap the amount you are permitted to lose across all games within a defined period (daily, weekly, or monthly). When your loss limit is reached, further play is automatically suspended until the period resets — preventing the impulse to continue beyond what you planned.
Set a maximum session duration and receive an on-screen reminder when your time is up. Time limits are especially useful for preventing long unplanned sessions — a common pattern in problem gambling. Your session history is also visible in your account dashboard.
Enable periodic in-game pop-ups showing your current session duration, net win/loss figure, and the total amount wagered during the session. These reminders help you stay anchored to reality during extended play periods, particularly during live games and football betting.
Take a short break from the platform without permanently closing your account. Cooling-off periods are available from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. The restriction takes effect immediately and cannot be shortened.
Voluntarily exclude yourself from the cly88 platform for a period of 30 days, 90 days, 6 months, 1 year, or permanently. Self-exclusion takes effect immediately. Your account is suspended and you will not receive any marketing communications during the exclusion period.
Step-by-Step
How to Activate Your Tools
Setting up any responsible gambling tool on cly88 takes less than two minutes. You do not need to explain yourself or provide a reason. All requests are handled immediately and treated with complete confidentiality.
For self-exclusion and cooling-off requests, you can also bypass the account settings entirely and contact our 24/7 live chat support team directly. Just tell the agent you want to self-exclude or set a limit — they will process the request immediately without delay or pushback.
Important: Limit increases require a mandatory waiting period before they take effect. Limit reductions and self-exclusion requests take effect immediately. This is intentional — it protects you during the moments when it matters most.
Log in to your cly88 account → Go to Account Settings → Select "Responsible Gambling" → Choose "Deposit Limits" → Select daily / weekly / monthly → Enter your limit amount in MYR → Confirm. The limit activates immediately.
Account Settings → Responsible Gambling → "Take a Break" → Select duration (24 hours to 6 weeks) → Confirm. Or contact live chat and say "I want a cooling-off period."
Account Settings → Responsible Gambling → "Self-Exclude" → Choose period or permanent → Confirm. Alternatively, contact live chat and request self-exclusion — no questions asked.
Warning Signs
Signs Gambling May Be a Problem
Problem gambling rarely announces itself clearly. It tends to develop gradually. These are recognised warning signs — from a list used by clinicians and responsible gambling organisations worldwide. If you recognise several of these in yourself or someone you know, it is time to take action.
Chasing losses — placing more bets to win back money you've lost, rather than accepting the loss and stepping away.
Gambling with money you need — using funds set aside for rent, bills, food, or family expenses to fund gambling sessions.
Hiding your gambling — lying to family or friends about how much time or money you spend on gambling platforms.
Unable to stop — finding it very difficult to stop gambling even when you intend to, or feeling restless and irritable when not gambling.
Neglecting responsibilities — missing work, neglecting family time, or losing sleep because of gambling activity.
Borrowing money to gamble — taking loans, using credit cards, or borrowing from friends and family to fund gambling.
Needing bigger bets to feel the same excitement — gradually increasing bet sizes because earlier stakes no longer feel stimulating.
Healthy Play
Signs You Are Playing Responsibly
Responsible gambling is not about never gambling — it's about keeping it in its proper place. Here are the characteristics of a healthy relationship with gambling:
You have a set budget — you decide before playing exactly how much you're comfortable spending, and you stop when you reach it.
You can walk away easily — whether you're winning or losing, stopping when you planned to feels natural, not forced.
Gambling is just one of many things you enjoy — it doesn't dominate your thoughts, conversations, or free time.
You accept losses as the cost of entertainment — like buying a movie ticket or a meal out — and don't feel compelled to win the money back.
The people around you are not affected — your gambling does not create financial strain, relationship tension, or other problems for your family.
You're honest about it — you don't feel the need to hide how much you play or what you spend from the people you're close to.
You use the tools proactively — setting deposit limits or session timers feels sensible, not like a restriction, because you understand their value.
Self-Assessment
Quick Self-Check
Honest answers to these questions can help you understand your relationship with gambling. If you answer "yes" to three or more, we strongly encourage you to reach out for support.
This is an informal self-check based on recognised problem gambling indicators. It is not a clinical diagnosis. If several of these questions resonate with your experience, please see the support resources below or use the self-exclusion tool in your cly88 account settings.
Help is Available
Support Resources for Malaysian Players
If you are concerned about your own gambling, or that of someone close to you, these organisations offer confidential support. All contact details are provided as plain text — not clickable links.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling and referral services for individuals and families affected by problem gambling and other welfare issues.
Available 24 hours, 7 days a week
A non-profit emotional support organisation based in Kuala Lumpur. Offers confidential, non-judgemental listening support for individuals experiencing distress, including gambling-related anxiety and financial stress.
Available daily, 24 hours
An internationally recognised charitable organisation providing information, support, and free counselling for people with gambling problems. GamCare's resources are available online to players in Malaysia and worldwide.
Online resources, forums, and chat support (plain text — not a link)
Our 24/7 live chat support team can process self-exclusion requests, set account limits, and provide guidance on responsible gambling tools immediately. No questions asked — your privacy is fully protected.
Avg. response: 3–5 minutes
Under-Age Protection
cly88 is strictly a 21+ platform. Age verification is a mandatory part of our KYC process. We take underage gambling seriously and have zero tolerance for any attempt to circumvent our age controls.
If you share a device or household with someone under 21, we recommend using parental control software to restrict access to gambling websites. Options available in Malaysia include browser-level restrictions and third-party parental control applications.
If you are aware of someone under 21 using cly88, please contact our support team at [email protected] — we will investigate and act immediately.
Helping Someone You Know
If you are concerned about a friend or family member's gambling — whether they're based in Kuala Lumpur, Johor Bahru, Penang, or anywhere else in Malaysia — here are some practical steps you can take:
Start a calm, non-judgemental conversation. Focus on your concern for them, not blame.
Contact Talian Kasih 15999 for confidential guidance on how to help a loved one with a gambling problem.
Encourage them to contact cly88 support directly to set limits or self-exclude. Our team handles these requests with complete confidentiality.
Our Obligations
The CLY88 Responsible Gambling Pledge
Responsible gambling is not optional compliance paperwork at cly88. It is an active, ongoing commitment that shapes our product decisions, our marketing policies, and how our support team is trained. Here is what we pledge to every member on our platform:
We will never market to self-excluded members. Once you self-exclude, all marketing communications stop immediately and you are removed from all promotional targeting lists.
We will never delay or obstruct a self-exclusion request. No matter when you ask — 2am on a Saturday, or during a live football match — our team will process your request without hesitation.
We will monitor for signs of problem gambling. Our responsible gambling team uses pattern-recognition tools to identify accounts showing indicators of harmful behaviour and may proactively reach out.
We will enforce the 21+ rule strictly. Age verification is mandatory before any withdrawal is processed. Accounts that fail verification are suspended immediately.
We will never advertise gambling as a way to make money. All cly88 promotional materials communicate gambling as entertainment. Claims of guaranteed winnings or income are strictly prohibited in our marketing.
We will keep responsible gambling tools free and easy to use. There is no application process, no fee, and no waiting period for setting limits or initiating a cooling-off period.
We will respect your privacy when you seek help. Responsible gambling requests — including self-exclusion and limit-setting — are handled with complete confidentiality by a dedicated team.
Play Safely at CLY88
Enjoy CLY88 — On Your Terms,
Within Your Means
Set your limits, know the signs, use the tools. cly88 is designed to be enjoyed safely — and we have built everything you need to keep it that way. For players aged 21 and above only.
Need help right now? Contact our 24/7 live chat support or call Talian Kasih 15999 for confidential support.
21+ Only. Gambling involves risk. Play responsibly. Terms & Conditions →